Patient Information
What to Expect at a Veterinary Appointment
Knowing what to expect at your initial appointment will help to put your mind at ease and ensure that you have a pleasant experience.
Get Settled
We ask that you arrive approximately 10 minutes prior to your appointment to fill out our New Patient Form.
Meet Your Veterinarian
One of our caring vets will meet with you and discuss your pet's medical history. You can express any concerns you may have and ask any questions at this time.
Examination, Diagnosis & Treatment
Your vet will then thoroughly examine your pet and provide a diagnosis as well as any treatment recommendations that they may have.
After your visit is finished, your vet will create a detailed report of our diagnosis, make notes of your conversation, and your pet's treatment plan. We will use this information to better serve you at future visits.
Our Pet Care Philosophy
Our veterinary team proudly serves clients and their pets in the Brookhaven area. We provide modern and friendly veterinary service to you and your pet with care and compassion.
We are focused on preventive care through wellness exams, vaccinations, and client education, as well as providing comprehensive emergency care to Brookhaven pets.
Pet Owner Resources
Here are some helpful links for your pet's health:
Pet Medical Records | Log in to view your pet's medical records.
Pet Medical Records App | Download the app for easy access to your pet's medical records.
Financing Options | Financing options to help manage pet care expenses.
Hospital FAQs
We offer more information available to you about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Do you offer financing options?
Our hospital proudly offers Scratchpay and CareCredit as a financing option. The application process is quick and easy resulting in almost instant results.
- Will I receive an estimate prior to service?
We will always do our best to provide accurate upfront cost estimates prior to performing services on your pet, however, it is possible for unforeseen circumstances to affect your final bill.
We will discuss all estimates with you thoroughly prior to performing the procedures and will require a deposit based on the estimated amount in order to secure your pet's appointment.
- Do you require appointments?
Yes, our staff asks that you call and book an appointment ahead of time as we otherwise cannot guarantee that your pet can be seen by our vets.
If your pet requires immediate critical care, please contact us.
- What is the hospital cancellation policy?
We ask that you notify us of your need to reschedule or cancel as early as possible so we can fill your appointment.
- What types of animals do you treat?
At our Brookhaven hospital we care for all small domestic pets such as cats and dogs, and exotic pets such as reptiles and small mammals.
- Where can I purchase my pet's prescription and food?
We offer all of your pet's prescriptions and specialty foods in our online store or our in-house pharmacy.
- What are the fees associated with critical care?
Our hospital requires a deposit for all critical care exams. You will be provided with an estimate on treatment cost along with the recommended treatment plan once an examination has been completed.
A deposit will be required for any pets that require further hospitalization, diagnostics, or surgery are required, along with payment due in full when your pet is discharged.